Frequently asked questions
Find helpful answers about your Xeon Watches order, delivery, and care.
Orders & Payments
How can I place an order?
Browse our collection, choose your preferred watch, and complete checkout with your delivery details.
Can I pay by cash on delivery?
Cash on delivery availability and payment options are shown during checkout for your address.
Shipping & Delivery
How long does delivery take?
Delivery estimates are provided at checkout and may vary by destination and courier conditions.
How can I track my order?
Once your order is dispatched, use the tracking details shared with you to follow its progress.
Product quality & warranty
What is the checking warranty?
Our watches include a 7-day checking warranty from delivery. Contact us promptly with your order details if an issue arises.
Can I open the parcel before paying?
Open-parcel availability depends on courier service and location. Please confirm the option with us before ordering.
Returns & exchanges
Can I return or exchange my watch?
Contact our team with your order details to confirm eligibility and the current return or exchange process.
What should I do if my order arrives damaged?
Please contact us as soon as possible with your order number and clear photos so we can advise you.
General questions
How can I contact Xeon Watches?
Use the contact button below and include your order number if your question concerns a purchase.
How do I care for my watch?
Follow the care guidance supplied with your watch and avoid exposing it to conditions outside its stated specifications.